• Dedicated Security Team.
• Engagement of professional consultants for information security expertise.
• Close monitoring of all the activities of data in network and associates.
• Vision of planning for ISO 27001-certified .

Our policy covers the following security controls:

• Dedicated Security Team.
• Engagement of professional consultants for information security expertise.
• Close monitoring of all the activities of data in network and associates.
• Vision of planning for ISO 27001-certified .

Security Configuration Standards – Networks, OS & Applications

The organization-wide security configuration standards are covered under the procedure / policy “Meeting Security Requirements” and “Managing Security for Technology related infrastructure.” However, due to the nature of ITES business, which is client- / process-driven, the configuration standards are further mapped to the client requirement for respective engagements. Documentation for the same is prepared and made available through the final technology document for every respective engagement.

1.Network / System Level Security

User authentication by means of a User ID and Password

Password policy enforces user to change password regularly and maintains password history

Service-specific access to infrastructure and applications

Logical isolation of network based on engagement requirements

2.Firewall

Checkpoint Firewall protecting entire network

Firewall filters all incoming and outgoing traffic

3.Encryption

Encryption at link level is done based on the engagement requirements

Sweans BPO can support all standard encryption algorithms

4.Servers

All physical security controls apply

Bio-metric access to data center combined with card access

Under camera surveillance at entry / exit door

Limited and controlled access to servers as per Sweans BPO’s  “Need to have & Need to know” approach

Logically separated from corporate LAN

Access logs enabled for audit trails

Backups as per business requirements

1.Access Cards

Our BPO’s delivery area has an additional security measure with swipe card-based access controlled entry for associates. This make sure that unauthorized people have no access to the delivery area. Highly secured and confidential areas in Sweans BPO are further protected with a combination of access cards plus biometric devices.

2.Building Security Systems

Our office in kinfra park is under tight security round-the-clock and access to the building is restricted to authorized associates. All physical entry and exit points are protected by efficient Security personals. The presence of security personnel is mandated at the campus entry / exit points (controlled by the Kinfra Management) as well as at the Sweans BPO (controlled by Sweans BPO’s management)

3.Associate Level

Restricted and need-based access based on roles which are reviewed periodically. Above all, the attitude of the people we recruit is tested through Psychometric tests. Confidentiality contracts and non-disclosure agreements are signed with each associate and background checks are done.

Strict norms, for information storage and disposal of data - both electronic and physical - are mandatory.